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At gb9o, we take a straightforward approach to your personal data — collect only what we need to run your account, keep it secure, and give you clear ways to review or question it. Your access to this platform depends on your local law and eligible regions, and our data practices follow that same principle.
This policy describes how gb9o collects, stores and uses personal data when you open an account, make a transaction, or contact our support team. We collect account registration details, transaction records — including payment method activity such as bKash and Rocket wallet entries — and communication history when you reach out to us directly. The data we hold is used to operate your account, process payment requests, and respond to support queries. We do not sell your personal data to third parties. Where we work with service providers to run parts of the platform, those providers are bound by data-handling terms consistent with this policy. Access to our platform and the data rights described here depend on your local law and the eligible regions where our services are available. If you are accessing from Bangladesh, the data we hold about you covers the activity described above. We keep records for as long as your account is active and for a period afterwards as required by applicable rules. If you have questions about what data we hold, how it is used, or how to request a correction, you can reach us through the support routes listed on this page.
Understanding what falls inside and outside this policy helps you know exactly what protections apply to your information and where separate terms govern instead.
This policy covers all data collected when you register, log in, or update your account profile. It includes the credentials and identity details you provide, and how we use them to verify and maintain your account.
Payment activity — including bKash deposits, Rocket transfers and bank withdrawal requests — falls inside this policy. We hold transaction records linked to your account for operational and compliance purposes as required by applicable rules.
General browsing of the site lobby, game pages and promotional notices does not require an account. Data collected during anonymous browsing is limited to standard session and analytics information and is governed by the cookies section of this policy.
Payment gateways, wallet providers and other external services you interact with operate under their own privacy terms. gb9o is not responsible for data practices on third-party platforms, even where those platforms are linked from our site.
You have the right to review the personal data we hold against your account, request corrections where something is inaccurate, and ask questions about how your information is used. To review your records, open your account settings page where your registered details and linked payment methods — such as your bKash number or Rocket wallet entry — are displayed. If you spot an error, you can update basic profile details directly from that page or contact support to request a correction on your behalf. For broader questions — such as what data we retain after account closure, or how transaction history is stored — our support team is the right route. You can reach them via the channels listed on this page. We aim to acknowledge data queries through our published support routes and will direct you to the relevant account area or policy section in response.
Open your account settings to see the personal details and payment method entries we hold for you. Your bKash and Rocket wallet links appear here alongside your registered contact information.
Basic profile information can be updated directly in account settings. For changes to linked payment methods or identity records, contact support with the details you want corrected.
If you want to know how long we keep a specific type of record or who has access to it, submit a query through our support contact routes. We will respond via the same channel you used to reach us.
For any data-related concern that cannot be resolved through account settings, use the support routes on this page. Include your account email and a brief description of your query to help us respond accurately.
If you need to raise a data question or request a correction to your account records, use the contact routes published on this site. We respond through the same channel you use to contact us.
Open the chat widget from any page on the site to reach the support team directly. This is the fastest route for account-related data queries, including questions about your bKash or Rocket payment records.
Send a written data query to our support email address listed in the contact section of this site. Include your registered account email and a clear description of your request so we can locate your records accurately.
The help section of your account area contains answers to common data and privacy questions. Check there first — many queries about what data we hold and how to update it are answered without needing to contact the team.
We apply consistent practices across data storage, cookies, account security and retention to keep your information protected and this policy transparent.
Account data is stored with access controls that limit who within our operation can view your records. We do not expose payment details such as your bKash wallet number beyond what is needed to process your request.
We use cookies to keep your session active and to understand how the site is navigated. You can review and adjust cookie preferences through your browser settings. Disabling cookies may affect how account features work.
We keep your account data for as long as your account is active. After closure, records are retained for a period consistent with applicable rules, then removed. You can ask about the retention period for a specific data type through our support routes.
If we update this policy in a way that affects how we use your data, we will notify you through your registered contact details or via a notice in your account area before the change takes effect.
These questions cover what our users most often ask about data handling, account privacy and how to exercise their rights at gb9o.
We collect your registration details — name, contact information, and linked payment method entries such as your bKash number or Rocket wallet — along with transaction records and any communication you send to our support team. We collect only what is needed to operate your account.
Yes. Your registered details and linked payment methods are visible in your account settings page. For a broader view of your records — including transaction history and support communications — contact our team through the routes listed on this page.
Basic profile details can be updated directly in account settings. For corrections to payment method entries, identity records, or anything you cannot edit yourself, contact support with the specific detail you want changed and we will handle it from there.
We do not sell your data. Where third-party service providers support our operation, they handle data under terms consistent with this policy. External platforms — including payment gateways like bKash and Rocket — operate under their own separate privacy terms.
We retain account and transaction records for a period after closure as required by applicable rules. The exact duration depends on the type of record. You can ask our support team about retention for a specific data category and we will give you a plain answer.
Use the support contact routes published on this site — live chat, email support, or the account help centre. Include your registered account email and a description of your concern. We respond through the same channel you used and will direct you to the relevant policy section or account area.