App / Live
Your gb9o account puts bKash and Rocket deposits, withdrawal requests, and transaction history in one place — open the banking section after login to see the routes and limits shown for your account.
Adding funds starts from the banking section inside your signed-in account. We support bKash and Rocket as the primary local wallet routes for Bangladesh — select the one linked to your registered number and follow the fields shown on screen. The amount field will display the minimum and maximum for your account tier; enter a figure within that range and confirm. Once the transaction clears on the wallet side, your gb9o balance updates and you can see the credit in your account history. If the balance does not update within the window shown on the deposit screen, use the reference number from your wallet receipt and contact support through the channel listed in your account area. Do not submit a second deposit before the first one is resolved.
Log in and navigate to the banking section. Select the deposit tab to see the available wallet routes for your account.
Pick the wallet that matches your registered mobile number. The screen will show the receiving details and the amount range for your tier.
Type the amount within the displayed range, review the summary, and confirm. Complete the transfer from your wallet app using the reference shown.
Return to your gb9o account history tab. The credited amount and a transaction reference will appear once the wallet transfer is confirmed.
Withdrawal requests are handled from the same banking section where you deposit. We route payouts to bKash and Rocket — the wallet you use must match the name on your gb9o account to pass the ownership check. Open the withdrawal tab, select your preferred wallet, and enter the amount you want to move. The screen will show any minimum withdrawal figure and the verification step required before the request is queued. After you submit, a pending status appears in your transaction history; the final status updates once the payout is processed on our side. Keep the transaction reference visible in your history in case you need to raise a query. If a withdrawal stays in pending beyond the window described on the withdrawal screen, reach out through the support route in your account panel with that reference number ready.
Go to the banking section and select withdrawals. Confirm that your linked wallet — bKash or Rocket — is shown correctly before proceeding.
Type the amount within the range displayed. The screen will flag if the figure falls below the minimum or exceeds your available balance.
Follow the identity or wallet-ownership check shown on screen. This step is required before the request moves to the processing queue.
Your transaction history will show a pending entry. Once processed, the status updates and the amount appears in your wallet.
When gb9o prompts you to complete an account check, the fields and documents required are shown directly inside your account area — follow only what is listed there, as requirements can vary by account type and activity level. We do not ask for information beyond what the verification screen requests. If a field is marked optional, you can skip it; if it is marked required, the account action you are trying to complete will stay on hold until it is filled. Upload quality matters: files should be clear and unobstructed. After you submit, the status indicator in your account area will reflect whether the check is pending review or complete. Do not submit the same document multiple times while a review is in progress. If the status does not change within the period shown on the verification screen, contact support using the route listed in your account panel and quote the reference shown on the submission page.
Find the account verification prompt inside your profile or banking area. The screen lists exactly which fields are required for your account at this stage.
Complete each required field as shown. Do not add documents or information that the screen does not ask for — submit only what is requested.
Attach files that are fully legible and within the format and size shown on screen. Blurred or cropped submissions will need to be resubmitted.
Your account area shows a status indicator after submission. If it stays pending beyond the displayed window, contact support with your submission reference.
We accept the following local payment routes for Bangladesh accounts. Each method is available from the deposit and withdrawal tabs inside your signed-in account area.
Mobile wallet deposit and withdrawal via your registered bKash number.
Dutch-Bangla mobile banking route for deposits and payouts to your Rocket account.
Direct bank transfer option available for eligible accounts — check the banking tab for availability on your account.
Every deposit and withdrawal processed through gb9o generates a transaction entry in your account history. Cross-referencing that entry with your bKash or Rocket receipt is the fastest way to confirm a transaction completed correctly and to prepare evidence if you need to raise a query with support.
Your wallet app and your gb9o account history both show a transaction reference. Note both — the wallet reference and the gb9o reference — at the time of the transaction so they are easy to find later.
Account history entries carry a status: pending, completed, or failed. A pending entry means the transaction is still being processed; completed means the balance has moved; failed means no funds were transferred and you can try again.
Open the history tab inside your banking section to see a dated list of all deposit and withdrawal activity. Filter by date or type if you need to locate a specific entry quickly.
Save a screenshot of your wallet confirmation and note the gb9o transaction reference before closing the page. If a query is raised later, support will ask for both the wallet receipt and the account reference to investigate.
We apply several layers of account protection to keep your balance and personal details secure. Knowing where these controls sit helps you use them and spot anything unusual early.
Always access your account through gb9o. Bookmark the address directly and verify the URL before entering your login details — phishing pages often use similar-looking domains to capture credentials.
Account verification ties your gb9o profile to a confirmed identity. Completing the verification steps shown in your account area reduces the risk of unauthorised access and is required before certain withdrawal routes become available.
Withdrawals are only processed to a wallet registered in the same name as your gb9o account. This ownership check prevents payouts from being redirected to an unrelated account.
If you notice an unrecognised transaction or cannot access your account, use the support contact listed inside your account panel immediately. Have your account reference and the relevant transaction reference ready when you reach out.
Answers to the questions we hear most often about deposits, withdrawals, and account verification on gb9o.
bKash and Rocket are the supported local wallet routes for Bangladesh accounts. Bank transfer is also available for eligible accounts. Open the deposit tab after login to see which options are active for your account tier.
The minimum deposit figure is shown on the deposit screen inside your account — it can vary by wallet type and account level. We do not publish a fixed number here because it may differ from what your account currently shows.
Go to the banking section, open the withdrawal tab, select bKash, and enter the amount. The wallet name must match your gb9o account name. Follow the verification step shown on screen before submitting the request.
Check your wallet app for a completed transaction confirmation and note the reference number. Then contact support through the channel listed in your account panel, quoting both the wallet reference and the time of the transfer.
Processing time is shown on the withdrawal screen at the time you submit. We do not quote a fixed duration here. If the status stays pending beyond that displayed window, contact support with your transaction reference.
A verification hold means your account check is incomplete or a wallet ownership step is outstanding. Open the verification section in your account area, complete the fields shown, and the withdrawal request will move forward once the check clears.